Senior Technical Support Professional
2 days ago
Job Summary
The Senior Technical Support Professional will be responsible for providing expert telephonic support to clients, resolving complex technical queries, and coordinating with the sales department for post-installation requirements. The role also involves bi-weekly meetings with the Quality Control and Operations departments to discuss technical issues, diagnose root causes of problems, and maintain records of visits and expenses.
Key Responsibilities:
- Provide high-level telephonic support and redirect complex queries to the support mail
- Coordinate with the support department regarding client query resolution and escalate critical issues as needed
- Work closely with the sales department to ensure seamless post-installation client satisfaction
- Conduct regular meetings with the Quality Control and Operations departments to discuss technical performance and areas for improvement
- Thoroughly diagnose root causes of problems and document them in a comprehensive manner
- Maintain accurate records of visits and respective expenses, ensuring transparency and accountability
- Deliver exceptional customer-driven technical support service, resolving client inquiries at the first point of contact and exceeding customer expectations
Benefits:
- Opportunity to work with a dynamic team and contribute to the growth of the organization
- Chance to develop and expand technical skills and expertise
- A supportive and collaborative work environment that encourages innovation and creativity
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