
Technical Support Professional
2 days ago
Job Title: Technical Support Professional
Role OverviewWe are seeking a skilled Technical Support Professional to provide high-quality technical support to our customers. The ideal candidate will have excellent communication skills and be able to work independently in a dynamic environment.
Key Responsibilities- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot complex technical issues related to software applications.
- Collaborate with engineering and product teams to resolve technical issues.
- Document support interactions and maintain records of customer inquiries and resolutions.
- Bachelor's degree in Computer Science or Information Technology.
- 3-6 years of experience in a customer support or technical support role.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent communication and problem-solving skills.
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