Technical Support
3 days ago
Job Title: IT Support (Ticketing & Customer Support)
Location: Navi Mumbai
Experience: 1-2 years
Employment Type: Full-time
Work Mode: [Work From Office]
Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.).
- Respond to customer queries in a timely and professional manner through email, chat, or phone.
- Track, follow up, and ensure closure of all tickets within defined SLA.
- Collaborate with internal teams to resolve complex issues.
- Escalate unresolved issues to appropriate departments as needed.
- Maintain proper documentation of all support activities.
- Identify recurring issues and suggest process improvements.
- Ensure customer satisfaction through quality support service.
Required Skills & Qualifications:
- 1-2 years of experience in a Support Executive or Customer Service role.
- Proven experience in handling ticketing tools
- Excellent verbal and written communication skills.
- Good problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Customer-focused with a positive attitude.
- Basic technical understanding to address product-related queries.
Thanks & Regards
Akanksha Gupta|
HR Associate-Talent Acquisition
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