Technical Support

2 days ago


Navi Mumbai, Maharashtra, India Rigved Infotech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: IT Support (Ticketing & Customer Support)

Location: Navi Mumbai

Experience: 1-2 years

Employment Type: Full-time

Work Mode: [Work From Office]

Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.).
  • Respond to customer queries in a timely and professional manner through email, chat, or phone.
  • Track, follow up, and ensure closure of all tickets within defined SLA.
  • Collaborate with internal teams to resolve complex issues.
  • Escalate unresolved issues to appropriate departments as needed.
  • Maintain proper documentation of all support activities.
  • Identify recurring issues and suggest process improvements.
  • Ensure customer satisfaction through quality support service.

Required Skills & Qualifications:

  • 1-2 years of experience in a Support Executive or Customer Service role.
  • Proven experience in handling ticketing tools
  • Excellent verbal and written communication skills.
  • Good problem-solving skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Customer-focused with a positive attitude.
  • Basic technical understanding to address product-related queries.

Thanks & Regards

Akanksha Gupta|

HR Associate-Talent Acquisition


  • Technical Support

    2 days ago


    Navi Mumbai, Maharashtra, India Zinq Electronics Pvt Ltd Full time ₹ 18,000 - ₹ 20,000 per year

    As a Technical Support Specialist, you will provide remote and on-site support for the installation, configuration, maintenance, and troubleshooting of electronic security systems, including but not limited to CCTV, alarm systems, access control, and intercoms. Your goal is to ensure client satisfaction through timely resolution of technical issues and...


  • Navi Mumbai, Maharashtra, India V2Solutions Full time

    Tech Support Lead (AWS/Devops)Location : Vashi, Navi MumbaiHiring mode : Work from OfficeExp : 4 to 7 yearsJob Description :Advanced Technical Support :1. Resolve escalated technical issues beyond Level 2 capabilities.2. Perform in-depth troubleshooting across hardware, software, and network domains.3. Develop and implement long-term solutions for recurring...


  • Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...


  • Navi Mumbai, Maharashtra, India Pawan Enterprises Full time ₹ 19,000 - ₹ 23,000 per year

    Hiring For Technical Support.Chat Process - Complete Nonvoice.Designation - AnalystJob location - AiroliSalary - Upto 23k in handUS ShiftsTransport facility would be provided by the companyLimited hiring only...For more details kindly share your updated resume on: Job Type: Full-timePay: ₹19, ₹23,000.00 per monthBenefits:Health insuranceLife...


  • Navi Mumbai, Maharashtra, India Hansa Direct Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesOn call technical supportRespond and manage multiple inbound calls from customersListen and interact with clients to identify and provide solutions effective for meeting their needsBuild and establish positive trust relationship with clients in order to ensure continued client patronage and satisfactionCollaborate with the customer...


  • Navi Mumbai, Maharashtra, India Intertec Systems Full time

    Key Responsibilities :- Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.- Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.- Monitor and manage access requests, ensuring timely and accurate provisioning of...


  • Navi Mumbai, Maharashtra, India Jibe Development Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Objective:JiBe is a leading cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and paper.We...


  • Mumbai, Maharashtra, India Miko Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:Provide top-notch technical support to customers through various channels, including email, chat, and phoneTroubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutionsCollaborate with cross-functional teams to escalate and resolve complex technical problemsDocument customer interactions and...

  • IT Support

    6 days ago


    Navi Mumbai, Maharashtra, India Kenico Solutions and Services pvt Full time ₹ 2,80,000 - ₹ 4,20,000 per year

    We are seeking a proactive and technically skilled IT Support Executive to join our BPO operations team.The role involves providing first-level technical support to employees, ensuring smooth IT infrastructure functioning, and resolving technical issues in a high-volume environment.Key ResponsibilitiesProvide technical support (hardware, software, and...


  • Mumbai, Maharashtra, India beBeeSpecialist Full time ₹ 5,50,000 - ₹ 8,50,000

    Technical Support Specialist">We are seeking a skilled and passionate technical support specialist to join our growing team. The ideal candidate will have 1-3 years of experience in a technical support role, with a strong understanding of mobile platforms (iOS, Android) and web applications.">Provide technical support for our mobile and web...