Technical Support Specialist

20 hours ago

Navi Mumbai, Maharashtra, India beBeeHelpdesk Full time US$ 40,000 - US$ 80,000

We are seeking a motivated and enthusiastic professional to join our IT support team as an entry-level Service Desk Engineer 1. In this role, you will be the first point of contact for users seeking technical assistance, providing proactive support to ensure their IT systems run smoothly.

Key Responsibilities
  • Provide first-level technical support to end-users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues for desktop and laptop systems.
  • Assist users with application support and troubleshooting.
  • Document and track issues in our service desk management system.
  • Evaluate and escalate complex issues to higher-level support teams as needed.
  • Maintain inventory of IT equipment and assist with setup and deployment.
  • Participate in ongoing training and development programs to enhance technical skills.
Essential Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Familiarity with operating systems (Windows, macOS, Linux).
  • Basic knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
  • Experience with help desk ticketing systems and remote support tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.

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