Dispute Resolution Expert for Cyber Threats
4 days ago
Job Title: Dispute Resolution Expert for Cyber Threats
Salary: ₹15,00,000 - ₹20,00,000 per annum
Job Description:
About Suncrypto: As a leading organization in the fintech industry, Suncrypto is committed to providing innovative solutions for secure and efficient transactions. Our team of experts works tirelessly to ensure that our customers' needs are met with the highest level of service and expertise.
Role Overview: We are seeking a highly skilled and experienced Dispute Resolution Expert for Cyber Threats to join our team. The ideal candidate will have a robust background in cyber crime laws, comprehensive knowledge of digital forensics, and a deep understanding of banking systems and financial operations.
Key Responsibilities:
- Complaint Resolution: Investigate and resolve customer complaints related to cyber threats, ensuring timely and efficient resolution.
- Cyber Crime Authorities Coordination: Collaborate with law enforcement agencies, including Cyber crime Cells, to file and follow up on complaints.
- Evidence Collection and Analysis: Gather and analyze digital evidence to support complaint resolutions.
- Compliance and Documentation: Ensure compliance with regulatory protocols and maintain accurate documentation of all cases.
- Banking Partner Coordination: Work with banking partners to resolve disputes and ensure smooth transaction processes.
- Trend Analysis and Reporting: Analyze trends and provide regular reports on cyber threats and their impact on customer transactions.
- Crisis Communication: Provide clear communication during sensitive cases, ensuring customer confidence and compliance with regulatory protocols.
Required Skills and Qualifications:
- Cyber Crime Laws and Procedures: In-depth knowledge of cyber crime laws and procedures.
- Regulatory Compliance Expertise: Strong understanding of regulatory compliance requirements.
- Collaboration Skills: Proven ability to work with law enforcement agencies and stakeholders to resolve complaints.
- Problem-Solving and Analytical Thinking: Excellent problem-solving and analytical skills to investigate complex cases.
- Banking Knowledge: Comprehensive knowledge of banking systems and financial operations.
- Cyber Security Protocols and Threat Management: Strong understanding of cyber security protocols and threat management strategies.
Benefits: Competitive salary, comprehensive benefits package, opportunities for growth and professional development, and a collaborative work environment.
Location: Jaipur, India
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