Technical Support Specialist

2 weeks ago

Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 72,00,000 - ₹ 96,00,000

Customer Support Professional

">
  • ">
  • Job Description:">

We are looking for a customer-focused professional to support users of our SaaS platform. This is an on-site role ensuring a smooth and positive experience across every touchpoint.

">Key Responsibilities:">
  • ">
  • Respond promptly to customer inquiries via email, chat, phone or in-app messaging">
  • Assist users through onboarding, troubleshooting and using key features">
  • Log technical issues and support tickets accurately using JIRA (or similar tools)">
  • Escalate bugs or critical issues to the development team">
  • Follow up to ensure resolutions are successful and satisfactory">
  • Create and update FAQs, help articles and user guides">
  • Identify recurring questions or pain points and suggest improvements">
  • Gather and organize customer feedback to support product and UX improvements">
">Requirements:">
  • ">
  • Excellent written and verbal communication skills">
  • Strong troubleshooting and problem-solving skills">
  • Quick learner, able to adapt to new tools and workflows">
  • Comfortable multitasking across different tasks and platforms">
  • Familiar with CRM/helpdesk tools (e.g., JIRA, Zendesk, Intercom)">
  • Patience, empathy and professionalism in dealing with users of all technical levels">
  • Understanding of how customers interact via social platforms">
">Benefits:">
  • ">
  • Be a key part of a fast-growing SaaS company">
  • Work from a collaborative office environment">
  • Opportunity to shape support processes as we scale">
  • Work cross-functionally with product, dev and marketing teams">
  • Grow in a fast-paced startup culture where your contributions matter">
">Location and Schedule:">
  • ">
  • Location: Rajkot (work from office)">
  • Schedule: Full-Time (flexible hours within standard business time)">
">

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