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B2B Support Executive Lead

2 weeks ago

Hyderabad, Telangana, India Hirestar Full time
Become a B2B Support Executive Lead at Hirestar

Hirestar Software Pvt Ltd is a dynamic start-up operating in Telangana State, utilizing cutting-edge technologies like Blockchain and AIML to build innovative business models. We're a team of experienced professionals who are passionate about building next-generation systems with exciting futures.

We're seeking a B2B Support Executive Lead to join our team and help us accelerate our growth. In this role, you'll be responsible for delivering exceptional customer service by addressing client inquiries, issues, and requests via various channels. You'll also troubleshoot and diagnose issues related to BGV, ensuring quick resolution and minimal disruption to clients' logistics operations.

Key Responsibilities:

  • Deliver exceptional customer service by promptly addressing client inquiries, issues, and requests
  • Manage, track, and resolve customer tickets within established turnaround times
  • Troubleshoot and diagnose issues related to BGV
  • Maintain detailed records of customer interactions, support cases, and resolutions
  • Follow up with candidates and other stakeholders for BGV requests
  • Add/Update help topics to ensure comprehensive support documentation
  • Build and nurture strong relationships with clients
  • Act as a customer advocate within the organization
  • Provide clients with updates on system improvements and best practices