Chief Retail Operations Officer

2 weeks ago

Idukki, India beBeeLeadership Full time ₹ 30,00,000 - ₹ 60,00,000
Job Title:
Retail Operations Manager

We are seeking a skilled and experienced Retail Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day retail operations, driving sales performance, managing staff, maintaining brand standards, and ensuring exceptional customer experiences.

**Key Responsibilities:**
  • Oversee daily operations of the showroom to ensure smooth and efficient functioning
  • Achieve monthly and annual sales targets, monitor and analyze sales trends and KPIs
  • Assist in inventory planning, stock management, and timely replenishment of merchandise
  • Cordinate with procurement and design teams to ensure availability of trending and in-demand collections


**Customer Experience:**
Ensure the highest standards of customer service are maintained at all times. Handle VIP clients, resolve escalated complaints, and ensure personalized experiences. Train staff on client handling, upselling, and cross-selling strategies.

**Team Leadership & Management:**
Lead, train, and motivate a team of sales associates, stylists, and support staff. Conduct regular performance evaluations, mentoring sessions, and team meetings. Ensure staff schedules, discipline, grooming standards, and morale are well maintained.

**Marketing & Promotions:**
Coordinate with the marketing team on in-store promotions, events, and festive campaigns. Suggest and implement local marketing ideas to increase footfall and visibility.

**Reporting & Strategy:**
Generate and analyze sales, footfall, and conversion reports. Provide regular business updates to the General Manager and suggest process improvements. Ensure compliance with company policies, safety regulations, and legal requirements.

**Requirements:**
* Bachelor's degree in Business Administration, Retail Management, or related field
* MBA preferred
* 5 years of experience in luxury retail, preferably in ethnic or bridal fashion
* Proven leadership skills with experience managing teams of 15 staff
* Strong sales acumen, customer relationship management, and interpersonal skills
* Excellent communication in English, Hindi, and regional language if applicable
* Passion for fashion, especially ethnic and bridal trends
* Flexibility to work on weekends, holidays, and during festive seasons

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