Front Office Receptionist

3 days ago

Idukki, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

**Guest Handling & Check-In/Out**
- Warmly welcome all guests on arrival, ensuring smooth and efficient check-in/check-out using **HotSoft PMS**.
- Accurately enter guest details, verify ID proof, and assign rooms as per reservation or availability.
- Provide room keys and explain resort facilities, amenities, and policies.

**Reservation & Booking Management**
- Coordinate with the Sales & Marketing team for blocked/group bookings.
- Modify or cancel bookings based on guest requests or availability.
- Manage overbooking situations effectively **Communication & Coordination**:

- Attend calls courteously - handle inquiries, route calls, and take messages if needed.
- Liaise with housekeeping and maintenance for room readiness and guest requests.
- Coordinate with the restaurant/F&B for guest preferences or special arrangements
- **HotSoft Software Specific Tasks**:

- Daily opening and closing of front office cashier shifts using HotSoft.
- Post charges: minibar, laundry, extra beds, etc.
- Generate guest folios, invoices, and receipts.
- Handle advance payments, settlements, refunds, and cancellations.
- Monitor room status dashboard (clean, dirty, out of service).
- Run night audit/end-of-day reports as per manager instructions.

**Cashiering & Billing**
- Handle guest payments via cash/card/UPI and record accurately.
- Maintain cash float and balance the cash register at the end of the shift.
- Assist guests with queries regarding billing and folios.

**Administrative Duties**
- Maintain visitor records, registration cards, and necessary documentation.
- Maintain front desk cleanliness and stock of stationery/forms.
- Assist in daily reporting to the Front Office Manager or Operations Manager.

**Guest Service & Complaint Handling**
- Act as the first point of contact for guest concerns or requests.
- Provide local information and concierge services if required.
- Escalate unresolved complaints to the Operations Manager promptly.

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Work Location: In person

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