Receptionist
1 week ago
Key Responsibilities:
- Greet guests warmly and ensure an excellent first impression.
- Manage front desk operations including check-in, check-out, room allocation, and billing.
- Handle reservations, cancellations, and amendments through HotSoft / hotel software.
- Respond to guest queries and resolve issues promptly and professionally.
- Coordinate with housekeeping, F&B, and other departments for smooth guest service.
- Maintain accurate records of guest information, billing, and reports.
- Ensure compliance with company policies, safety, and security procedures.
- Handle phone calls, emails, and walk-in inquiries efficiently.
Requirements:
- Minimum 1 year of experience as a receptionist/front office associate in a hotel or resort.
- Proficiency in hotel software (HotSoft or similar PMS).
- Strong communication skills in English & Malayalam (additional languages are a plus).
- Pleasant personality, customer-service orientation, and problem-solving skills.
- Ability to multitask and work under pressure.
- Basic knowledge of billing and cash handling.
Job Types: Full-time, Permanent
Pay: ₹14, ₹18,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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