Technical Support Specialist
11 hours ago
We are seeking an experienced Technical Support Specialist to join our team in Mumbai. As a key member of our support team, you will be responsible for providing exceptional customer experience and ensuring timely resolution of technical issues.
The ideal candidate will have 1-2 years of experience in application support and excellent communication skills. You should be proficient in working with multi-team environments, P2P application monitoring, and issue reporting. Strong English and Hindi communication skills are essential, as well as good interpersonal and articulation skills.
Key responsibilities include:
- Understanding customer issues and providing quick resolutions via direct communication, mail, chat, phone, etc.
- Working effectively in a multi-team environment
- P2P application monitoring and support
- Handling and notifying application/network issues
- Categorizing issues/tickets and escalating to relevant team members quickly
- Providing daily/weekly/monthly reports and highlighting issues to senior management
The successful candidate will also possess strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. Education-wise, a B.Tech/B.E. in Computer Science or Information Technology, BCA, or B.Sc. (IT) is preferred. Familiarity with MySQL/SQL databases, cloud platforms, and programming languages such as .Net would be advantageous.
In terms of salary, we offer a competitive package based on industry standards, commensurate with experience and qualifications. Please note that this role is located in Mumbai and may require occasional travel to customer sites within the city.
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