Tech Mahindra Senior IT Operations Manager

4 days ago


Mumbai, Maharashtra, India Tech Mahindra Full time

Job Overview

Tech Mahindra is seeking a highly skilled Senior IT Operations Manager to lead our infrastructure operations team in Mumbai. This role involves overseeing the planning, execution, and monitoring of IT operations to ensure seamless service delivery.

About the Role

We are looking for an experienced professional with 8-11 years of experience in technical operations management. The ideal candidate will have expertise in server management (Windows and Linux), patch management, storage management, backup management, database management, network management, and on-premises virtual environments.

Key Responsibilities

  • Lead the infrastructure operations team to deliver high-quality services to customers.
  • Develop and implement strategies to improve IT service management processes.
  • Collaborate with cross-functional teams to resolve technical issues and improve service quality.
  • Manage and optimize IT resources, including servers, storage, and networks.
  • Ensure compliance with ITIL processes, including incident, problem, change, availability, and business continuity management.
  • Develop and implement training programs to enhance the skills of team members.

Requirements

  • Minimum 8-11 years of experience in technical operations management.
  • Expertise in server management (Windows and Linux), patch management, storage management, backup management, database management, network management, and on-premises virtual environments.
  • Strong understanding of ITIL processes, including incident, problem, change, availability, and business continuity management.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a team environment.

What We Offer

  • A competitive salary of ₹25,00,000 - ₹40,00,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.
  • Recognized industry certifications and training programs.


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