Senior BPO Operations Manager

3 days ago


Mumbai, Maharashtra, India Tech Mahindra Full time
Job Description

As a Team Leader- BPO at Tech Mahindra, you will be responsible for managing and calculating key performance indicators such as occupancy, shrinkage, and attrition. You will also oversee roster planning, productivity, and quality assurance. The ideal candidate should have hands-on experience with Excel and be comfortable working night shifts.

Key Responsibilities:
  • Manage and calculate key performance indicators such as occupancy, shrinkage, and attrition
  • Oversee roster planning and ensure efficient resource allocation
  • Maintain high productivity levels and monitor Average Handling Time (AHT)
  • Ensure high-quality service delivery and implement quality assurance measures

The successful candidate will have a minimum of 1 year of experience in a similar role and be able to work effectively in a team environment. Immediate joiners are preferred. The maximum CTC for this position is ₹5,500,000 per annum.

Requirements

To be considered for this role, you must have the following skills and qualifications:

  • Hands-on experience in managing and calculating key performance indicators
  • Excellent communication and leadership skills
  • Able to work effectively in a team environment
  • Proficient in Excel and other relevant software tools

If you are a motivated and experienced professional looking for a challenging role, please apply for this position. The company offers a competitive salary package, including benefits such as health insurance and retirement plans. We look forward to hearing from you



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