Lead Operations Manager
3 weeks ago
About the Role:
We are seeking a seasoned Operations Manager to lead our Business Process Optimization (BPO) team in Mumbai. The ideal candidate will have at least 1 year of experience and possess excellent leadership skills.
Key Responsibilities:
- Analyze occupancy, shrinkage, attrition, and bottom quartile performance metrics to optimize team performance.
- Develop and implement Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for the team.
- Create effective roster planning strategies to enhance productivity.
- Utilize Microsoft Excel for data analysis and reporting.
- Monitor and improve average handling time (AHT), quality standards, and overall team efficiency.
- Work effectively in a night shift environment.
Requirements:
- At least 1 year of experience in a similar role with strong leadership skills.
- Proficient in Microsoft Excel and other Microsoft Office tools.
- Ability to work in a fast-paced environment with minimal supervision.
What We Offer:
A competitive salary package of up to 5.5 Lakhs Per Annum, making it an attractive opportunity for professionals seeking career growth.
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