Lead Operations Manager

3 weeks ago


Mumbai, Maharashtra, India Tech Mahindra Full time
Operations Manager for Business Process Optimization

About the Role:

We are seeking a seasoned Operations Manager to lead our Business Process Optimization (BPO) team in Mumbai. The ideal candidate will have at least 1 year of experience and possess excellent leadership skills.

Key Responsibilities:

  • Analyze occupancy, shrinkage, attrition, and bottom quartile performance metrics to optimize team performance.
  • Develop and implement Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for the team.
  • Create effective roster planning strategies to enhance productivity.
  • Utilize Microsoft Excel for data analysis and reporting.
  • Monitor and improve average handling time (AHT), quality standards, and overall team efficiency.
  • Work effectively in a night shift environment.

Requirements:

  • At least 1 year of experience in a similar role with strong leadership skills.
  • Proficient in Microsoft Excel and other Microsoft Office tools.
  • Ability to work in a fast-paced environment with minimal supervision.

What We Offer:

A competitive salary package of up to 5.5 Lakhs Per Annum, making it an attractive opportunity for professionals seeking career growth.



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