Senior Business Development Manager
3 days ago
Job Overview
Tech Mahindra is a leading global technology company that provides innovative and customer-centric digital transformation, consulting, and business re-engineering services.
Job Summary
We are seeking an experienced Team Leader- BPO with a minimum of 1 year of experience to join our team in Chandivali, Mumbai.
About the Role
- The successful candidate will be responsible for managing and calculating occupancy, shrinkage, attrition, and bottom quartile.
- S/he will also be responsible for setting KRA and KPI targets for the team and ensuring they are met.
- Roster planning and ensuring productivity, AHT, and quality standards are maintained.
- Experience with Excel and ability to work comfortably with night shifts.
Requirements
- Minimum 1 year of experience in a similar role.
- Hands-on experience in managing and calculating occupancy, shrinkage, attrition, and bottom quartile.
- Ability to set and meet KRA and KPI targets.
- Strong roster planning skills.
- Proficiency in Excel.
- Able to work comfortably with night shifts.
Benefits
Immediate joiners preferred. The maximum CTC for this role is ₹5,500,000 per annum.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please share your CV with details of your current CTC, expected CTC, and notice period.
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