Senior Business Development Manager

3 days ago


Mumbai, Maharashtra, India Tech Mahindra Full time

Job Overview

Tech Mahindra is a leading global technology company that provides innovative and customer-centric digital transformation, consulting, and business re-engineering services.

Job Summary

We are seeking an experienced Team Leader- BPO with a minimum of 1 year of experience to join our team in Chandivali, Mumbai.

About the Role

  • The successful candidate will be responsible for managing and calculating occupancy, shrinkage, attrition, and bottom quartile.
  • S/he will also be responsible for setting KRA and KPI targets for the team and ensuring they are met.
  • Roster planning and ensuring productivity, AHT, and quality standards are maintained.
  • Experience with Excel and ability to work comfortably with night shifts.

Requirements

  • Minimum 1 year of experience in a similar role.
  • Hands-on experience in managing and calculating occupancy, shrinkage, attrition, and bottom quartile.
  • Ability to set and meet KRA and KPI targets.
  • Strong roster planning skills.
  • Proficiency in Excel.
  • Able to work comfortably with night shifts.

Benefits

Immediate joiners preferred. The maximum CTC for this role is ₹5,500,000 per annum.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please share your CV with details of your current CTC, expected CTC, and notice period.



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