International BPO Technology Leader

5 days ago


Mumbai, Maharashtra, India GM Infotech Full time

We are looking for an International BPO Technology Leader to join our team at GM Infotech. As a seasoned professional, you will be responsible for overseeing the implementation and management of IT services globally, including servers, storages, VM infrastructure, antivirus, EDR, backup, network, office 365 emails, Microsoft Domain, Cisco Email Security, Microsoft WVD, Azure cloud share, etc.

Key responsibilities include:

  • Mentoring & coaching project teams on areas such as planning, time management, escalation handling, documentation, RCA, and integrating work of multiple teams on a project
  • Providing thought leadership in defining, implementing, ensuring, measuring, and continuous improvement of incident, service, and request management, service desk operations along with quality standards, frameworks, practices, and measurements

The successful candidate will also have around ₹25 lakhs - ₹30 lakhs per annum salary based on experience and location.



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