Customer Service Expert for International BPO
2 weeks ago
About Interactive Brokers:
">As a renowned financial services provider, Interactive Brokers offers a dynamic and challenging work environment. Our team of professionals is dedicated to delivering exceptional service to our clients globally.
">Job Summary:
">We are seeking a highly skilled Customer Service Expert to join our team in India. The ideal candidate will have experience in international BPO, excellent communication abilities, and a strong passion for providing top-notch customer service.
">Responsibilities:
">- ">
- Respond to retail and professional clients' inquiries via inbound calls, email, and online chat">
- Develop a thorough understanding of IB's products offered on various global exchanges">
- Assist clients with opening and funding accounts">
- Show clients how to use different features of the Trader Workstation">
- Explain margin requirements to clients">
- Investigate trade issues and order executions">
- Demonstrate knowledge of securities regulations impacting customers">
- Qualifications:">
- ">
- 2+ years of customer service experience in the international BPO industry">
- Bachelor's degree required">
- High-level MS Excel skills required">
- Fluent English language skills">
- Strong quantitative and analytical skills">
- Excellent oral and written communication skills">
- Company Benefits & Perks:">
- ">
- Competitive salary package: ₹800,000 - ₹1,200,000 per annum (estimated)">
- Performance-based annual bonus (cash and stocks)">
- Group Medical & Life Insurance">
- Modern offices with free amenities & fully stocked cafeterias">
- Monthly food card & company-paid snacks">
- Hardship/shift allowance with company-provided pickup & drop facility*">
- Attractive employee referral bonus">
- Frequent company-sponsored team-building events and outings">
Why Choose Interactive Brokers:
">We offer a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional service to our clients, and we're looking for like-minded individuals to join us on this journey.
">If you're a motivated and customer-focused individual with a passion for finance, we encourage you to apply for this exciting opportunity.
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