Tech Mahindra Infra Project Manager Role
5 days ago
We are seeking an experienced Technical Support Manager to join our team at Tech Mahindra in Navi Mumbai, Belapur. The successful candidate will be responsible for managing a 24/7 support environment and leading a team of technical staff.
The ideal candidate will have a minimum of 14 years of experience in technical support management and a detailed understanding of Managed Services Business Model. They must also have expertise in managing environments like Linux, AIX, Websphere, Weblogic, Storage & Backup Admin, etc., roles, as well as disaster recovery design planning and high availability design planning.
Key responsibilities will include managing technical staff, infrastructure hardware and software equipment related to cloud, virtualization, servers, networks, security, and databases, maintaining strong relationships with CIOs, vendors, security teams, and other support teams, handling technical escalations, analysis, risk management, issue management, and planning and reviewing system-wide changes to reduce interruptions and server downtime.
In addition to these responsibilities, the candidate will also need to have expertise in resolving escalated issues, major incidents, priority activities with good problem-solving abilities, reviewing error logs and user-reported errors, identifying stable and reliable solutions, performing system capacity planning to reduce interruptions and server crashes, performing system backups and restoration according to company or industry standards, conducting training and interviews to hire candidates with domain skills, analyzing issues and problems to avoid repeated failures, knowledge of ITIL processes, effective communication and documentation capabilities, leadership skills to guide and drive the team to achieve goals, and self-motivation to work in a 24/7 data center environment.
To succeed in this role, you will need excellent leadership, communication, and problem-solving skills, as well as experience working in a 24/7 support environment. You will also need to have a deep understanding of managed services business models, technical support management, and ITIL processes.
If you are a motivated and experienced Technical Support Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. We offer a competitive salary range of ₹1,500,000 - ₹2,500,000 per annum, depending on experience, as well as opportunities for professional growth and development.
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