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Senior Partner Development Manager
3 weeks ago
Partner Success Manager Job Description
The Partner Success Manager will play a pivotal role in driving growth and success within our Partner RCS ecosystem. This strategic role focuses on managing high-value partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization.
Job Responsibilities- Strategic Partnership Management:
- Own end-to-end relationship management for high-value RCS partners including tier-1 carriers, & CPaaS providers.
- Develop and execute strategic success plans aligned with partner business objectives and RCS capabilities.
- Conduct quarterly business reviews, identifying growth opportunities and addressing challenges.
- Serve as POC for critical partner issues and ensure rapid resolution.
- RCS Implementation & Technical Enablement:
- Guide partners through complex RCS Business Messaging integrations and deployments.
- Provide expert consultation on RCS protocol implementation, carrier interoperability, and message optimization.
- Collaborate with partner technical teams on API integration, webhook configuration, and testing procedures.
- Support partners in achieving RCS certification requirements and industry compliance standards.
- Business Growth & Expansion:
- Identify upsell and cross-sell opportunities within existing partner accounts.
- Drive adoption of advanced RCS features including rich cards, suggested replies, and verified sender profiles.
- Support new use case development and pilot program launches.
- Analyze partner usage patterns and recommend optimization strategies.
- Product & Market Intelligence:
- Gather and synthesize partner feedback on RCS platform capabilities and roadmap priorities.
- Conduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunities.
- Collaborate with product management to influence feature development and prioritization.
- Represent partner voice in internal strategy discussions and planning sessions.
- Performance Management & Analytics:
- Monitor key partner health metrics including message volumes, engagement rates, and revenue growth.
- Develop and maintain partner scorecards and success dashboards.
- Conduct regular performance analysis and identify improvement opportunities.
- Implement data-driven retention strategies for at-risk partnerships.