Partner Success Manager

4 days ago

Hyderabad, Telangana, India Tanla Platforms Limited Full time

Position Overview

We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization.

Key Responsibilities:

Strategic Partner Management

  • Own end-to-end relationship management for high-value RCS partners including tier-1 carriers, &
  • CPaaS providers.
  • Develop and execute strategic success plans aligned with partner business objectives and RCS
  • capabilities
  • Conduct quarterly business reviews, identifying growth opportunities and addressing challenges
  • Serve as POC for critical partner issues and ensure rapid resolution
  • Instill and drive learning and development with respect to product features, market trends (India and International), Drive enterprise adoption vis Solution demos and feature adoption
  • Drive partner success with internal and external impact markers for success partner NPS, Lighthouse case studies etc
  • Build trusted advisor relationships with key stakeholder and decision-makers

RCS Implementation & Technical Enablement

  • Guide partners through complex RCS Business Messaging integrations and deployments
  • Provide expert consultation on RCS protocol implementation, carrier interoperability, and message
  • optimization
  • Collaborate with partner technical teams on API integration, webhook configuration, and testing
  • procedures
  • Support partners in achieving RCS certification requirements and industry compliance standards
  • Troubleshoot technical issues and coordinate with engineering teams for resolution

Business Growth & Expansion

  • Identify upsell and cross-sell opportunities within existing partner accounts
  • Drive adoption of advanced RCS features including rich cards, suggested replies, and verified sender
  • profiles
  • Support new use case development and pilot program launches
  • Analyze partner usage patterns and recommend optimization strategies
  • Facilitate partner-to-partner collaboration and ecosystem development

Product & Market Intelligence

  • Gather and synthesize partner feedback on RCS platform capabilities and roadmap priorities
  • Conduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunities
  • Collaborate with product management to influence feature development and prioritization
  • Represent partner voice in internal strategy discussions and planning sessions
  • Create and maintain competitive intelligence reports and partner insights

Performance Management & Analytics

  • Monitor key partner health metrics including message volumes, engagement rates, and revenue growth
  • Develop and maintain partner scorecards and success dashboards
  • Conduct regular performance analysis and identify improvement opportunities
  • Implement data-driven retention strategies for at-risk partnerships
  • Report on partner success metrics to executive leadership

Required Qualifications

Professional Experience

  • 10+ years in partner success, strategic

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