Partner Success Manager

4 weeks ago

Hyderabad, Telangana, India Tanla Platforms Limited Full time

Position Overview

We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization.

Key Responsibilities:

Strategic Partner Management

  • Own end-to-end relationship management for high-value RCS partners including tier-1 carriers, &
  • CPaaS providers.
  • Develop and execute strategic success plans aligned with partner business objectives and RCS
  • capabilities
  • Conduct quarterly business reviews, identifying growth opportunities and addressing challenges
  • Serve as POC for critical partner issues and ensure rapid resolution
  • Instill and drive learning and development with respect to product features, market trends (India and International), Drive enterprise adoption vis Solution demos and feature adoption
  • Drive partner success with internal and external impact markers for success partner NPS, Lighthouse case studies etc
  • Build trusted advisor relationships with key stakeholder and decision-makers

RCS Implementation & Technical Enablement

  • Guide partners through complex RCS Business Messaging integrations and deployments
  • Provide expert consultation on RCS protocol implementation, carrier interoperability, and message
  • optimization
  • Collaborate with partner technical teams on API integration, webhook configuration, and testing
  • procedures
  • Support partners in achieving RCS certification requirements and industry compliance standards
  • Troubleshoot technical issues and coordinate with engineering teams for resolution

Business Growth & Expansion

  • Identify upsell and cross-sell opportunities within existing partner accounts
  • Drive adoption of advanced RCS features including rich cards, suggested replies, and verified sender
  • profiles
  • Support new use case development and pilot program launches
  • Analyze partner usage patterns and recommend optimization strategies
  • Facilitate partner-to-partner collaboration and ecosystem development

Product & Market Intelligence

  • Gather and synthesize partner feedback on RCS platform capabilities and roadmap priorities
  • Conduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunities
  • Collaborate with product management to influence feature development and prioritization
  • Represent partner voice in internal strategy discussions and planning sessions
  • Create and maintain competitive intelligence reports and partner insights

Performance Management & Analytics

  • Monitor key partner health metrics including message volumes, engagement rates, and revenue growth
  • Develop and maintain partner scorecards and success dashboards
  • Conduct regular performance analysis and identify improvement opportunities
  • Implement data-driven retention strategies for at-risk partnerships
  • Report on partner success metrics to executive leadership

Required Qualifications

Professional Experience

  • 10+ years in partner success, strategic

  • Partner Success Manager

    4 weeks ago

    Hyderabad, Telangana, India Tanla Platforms Limited Full time

    Job Role We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization. What you'll be...

  • Partner Enablement Manager

    2 weeks ago

    Hyderabad, Telangana, India Backbase Full time

    The Job in shortAs a Partner Enablement Manager, you will play a key role in ensuring our partners are equipped to successfully promote, sell, implement, and support Backbase solutions. You will work closely with sales, solutions engineering, partner sales, and services teams to identify challenges, escalate critical issues, and drive seamless collaboration...

  • Partner Enablement Manager

    2 weeks ago

    Hyderabad, Telangana, India Backbase Full time

    The Job in short As a Partner Enablement Manager, you will play a key role in ensuring our partners are equipped to successfully promote, sell, implement, and support Backbase solutions. You will work closely with sales, solutions engineering, partner sales, and services teams to identify challenges, escalate critical issues, and drive seamless collaboration...

  • Partner Enablement Manager

    1 week ago

    Hyderabad, Telangana, India Backbase Full time

    The Job in shortAs a Partner Enablement Manager, you will play a key role in ensuring our partners are equipped to successfully promote, sell, implement, and support Backbase solutions. You will work closely with sales, solutions engineering, partner sales, and services teams to identify challenges, escalate critical issues, and drive seamless collaboration...

  • University Success Manager

    3 weeks ago

    Hyderabad, Telangana, India NxtWave Full time

    Job DescriptionJob DescriptionPosition Title: University Success Manager (USM)Function: Post-Sales Operations University PartnershipsLocation: [Hyderabad & followed by Universities location]Role SummaryThe University Success Manager will be the single point of contact for partnered universities after MoU signing, ensuring every operational, contractual, and...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Magnitude Software Ind Pvt Full time

    Job DescriptionJob DescriptionCore ResponsibilitiesTrusted Advisor & Relationship Management- Act as the primary point of contact and strategic advisor for enterprise customers.- Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.- Lead structured renewal discussions, QBRs (Quarterly Business...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time

    Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success...

  • Senior Manager, Customer Success Management

    3 weeks ago

    Hyderabad, Telangana, India Tableau Full time

    Job DescriptionJob CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time US$ 90,000 - US$ 1,20,000 per year

    Customer Success Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Medical Job Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM...

  • Mulesoft Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India salesforce. Full time

    To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer SuccessJob DetailsAbout SalesforceWere Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help companies across every...