Expert ServiceNow ITSM Implementation Specialist
5 days ago
At Anlage Infotech, we are seeking an experienced ServiceNow ITSM Implementation Specialist to join our team.
About the Role:
We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience and qualifications.
About You:
To be successful in this role, you will need a strong background in ServiceNow ITSM implementation, with a minimum of 2 years of experience. You should have excellent technical skills, including knowledge of UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL's, Import Sets, Transform Maps and Update sets.
You will also need to have hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) and proficiency in Agile development and all phases of the Application Development Lifecycle.
A Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent is required, and a Master's degree is preferred.
About the Company:
Anlage Infotech is a leading technology firm that provides innovative solutions to businesses across various industries.
Key Responsibilities:
- Participate in user story grooming sessions, elaboration, and design sessions.
- Review user stories to understand requirements and technical architecture documentation for solution.
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
- Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements.
- Identify requirement gaps to maintain a high degree of quality in the solution build.
- Provide configuration options to meet specific requirements identifying respective pros and cons for each option.
- Ensure that ServiceNow standard practices are utilized for all configuration and customization.
- Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training.
- Troubleshoot any errors found in the ServiceNow configuration.
- Complete the deployment of solutions across sub-production and production environments.
- Provide training for each tool's functionality both in person and through using other methods.
- Actively support the Program Team by acting as the main focal point when queries arise around tool functionalities and capabilities; and.
- Create the technical documentation, technical design documentation, build/configuration documentation and release notes.
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