ServiceNow Expert Implementation Specialist

1 day ago


Bengaluru, Karnataka, India ANSR Full time

Company Overview

At ANSR Global, we are the leading consulting firm for companies seeking to set up global capability centers (GCCs). Our team provides a full suite of products and services to our clients, including collaborative workspaces, managed services for site support, and talent acquisition. We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs.

Role and Responsibilities

We are seeking an experienced ServiceNow Product Specialist with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules. As a Product Specialist, you will play a pivotal role in driving the implementation, customization, and optimization of ServiceNow solutions to meet the needs of our clients. You will collaborate closely with cross-functional teams to understand business requirements, configure the platform, and provide ongoing support and enhancement.

  • Serve as a subject matter expert on the ServiceNow platform.
  • Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
  • Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
  • Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.

Required Skills and Qualifications

Our ideal candidate should have:

  • 4+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration.
  • Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.

Salary Range

The estimated salary range for this position is $80,000 - $120,000 per annum, depending on your level of experience and qualifications.

Benefits

We offer a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.



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