Global ServiceNow Implementation Expert

3 days ago


Bengaluru, Karnataka, India ANSR Full time
Job Description
We are seeking a highly skilled ServiceNow Implementation Specialist to drive the successful deployment of our clients' IT service management solutions. As a key member of our team, you will be responsible for configuring and customizing the ServiceNow platform to meet the unique needs of each client.

Key Responsibilities:
• Serve as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
• Collaborate closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
• Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
• Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
• Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
• Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.

Requirements:
• 4+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration.
• Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
• Strong understanding of IT Service Management (ITSM) processes and best practices.
• Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.
• Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.

Salary Range: $120,000 - $180,000 per annum

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