Expert ServiceNow Architect and Developer
7 days ago
Job Title:
ServiceNow Expert
About the Role:
We are seeking an experienced ServiceNow architect and developer to join our team at ANSR Global Corporation. As a key member of our team, you will play a pivotal role in driving the implementation, customization, and optimization of ServiceNow solutions for our clients.
Key Responsibilities:
- Serve as a subject matter expert on the ServiceNow platform, including HR Service Delivery (HRSD), Integration Hub, Customer Service Management (CSM), Employee Service Portal (ESC), IT Service Management (ITSM), Workspace Service Delivery (WSD), Strategic Portfolio Mgmt. (SPM), PPM, Asset management (AM), IT Operations Management (ITOM).
- Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
- Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
- Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
- Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
- Collaborate with developers and administrators to troubleshoot and resolve technical issues, ensuring the stability and performance of ServiceNow instances.
- Conduct user training sessions and create documentation to enable end-users to leverage ServiceNow functionalities efficiently.
- Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.
- Participate in pre-sales activities, including product demonstrations, proposal development, and client presentations.
- Contribute to the continuous improvement of internal processes, methodologies, and tools related to ServiceNow implementation and support.
Requirements:
- 6+ years of experience with ServiceNow CSM, HRSD, WSD, CSM, ITSM, ITOM, SPM including implementation, customization, and administration.
- Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 4 years of hands-on experience.
- Proficiency in configuring and customizing ServiceNow custom applications.
- Extensive experience with ServiceNow scripting languages, including JavaScript, Glide Script, Angular JSS, CSS.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- ServiceNow certifications CIS (in one or more of following applications CSM, HRSD, WSD, CSM, ITSM, ITOM, SPM) is a must to have.
- ServiceNow certifications CAD is preferred.
- Experience with Agile methodologies and DevOps practices is a plus.
Estimated Salary:
₹1,200,000 - ₹1,800,000 per annum.
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