Expert ServiceNow Developer
3 weeks ago
**Job Title:** ServiceNow IT Service Management Expert
**Job Summary:
We are seeking a highly skilled IT Service Management expert with expertise in ServiceNow to join our team at Tata Consultancy Services.
About the Role:
As a ServiceNow IT Service Management Expert, you will be responsible for designing, implementing, and managing IT service management processes using ServiceNow.
Key Responsibilities:
1. Good knowledge of ServiceNow modules, including Incident, Problem, Change, Asset, and Service Management.
2. Ability to configure and demonstrate solutions in the ServiceNow platform.
3. Experience in automated testing frameworks (ATF) and implementing test scenarios for ITSM modules.
4. Understanding of client-side and server-side scripting in ServiceNow, including business rules, script actions, and UI pages.
5. Workflow configuration, report development, and integration components.
6. Knowledge of data sources, import sets, and transform maps.
7. Understanding of Service Level Agreements for support environments.
8. Ability to suggest new approaches for implementing new modules.
9. In-depth knowledge of ServiceNow for finding product-level bugs post-upgrade.
10. Knowledge of ServiceNow tool administration.
11. Ability to implement end-to-end modules using ServiceNow components.
**Requirements:**
1. 4-6 years of experience in IT service management and ServiceNow.
2. Digital: ServiceNow_IT Service Management-E2.
3. ServiceNow ATF (Automated tested framework - E2).
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