Chief ServiceNow Architect

1 day ago


Bengaluru, Karnataka, India Kenvue Full time
About the Role

We are seeking an experienced Chief ServiceNow Architect to lead our ITSM product development team at Kenvue.

Job Summary

The Chief ServiceNow Architect will be responsible for end-to-end ownership of our ServiceNow ITSM product, including roadmap and vision. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of ITIL and ITSM processes.

Responsibilities
  • Develop and implement a comprehensive ITSM strategy aligned with business objectives.
  • Partner with ITSM process owners to deliver ITSM capabilities that meet the needs of our Technology & Data organization.
  • Manage a team of direct reports and managed service providers to deliver architecture, development, testing, quality, and operations needs.
  • Advocate for technology innovation and identify new emerging technologies to drive business growth.
  • Establish metrics and measures for performance of ITSM capabilities, including levels of technical debt.
Requirements

To succeed in this role, you will need:

  • At least 8 years of progressive technology experience, including 5+ years as a ServiceNow technical product owner, platform owner, or architect.
  • Expert knowledge in the ServiceNow platform and capabilities.
  • Demonstrated experience utilizing technology and innovation to solve business challenges.
  • Excellent written and verbal communication skills; ability to communicate effectively with both executives and technicians.
  • Solid understanding of ITIL and ITSM processes.
Salary Range

This position offers a competitive salary range of $120,000 - $180,000 per annum, depending on qualifications and experience.

Location

This role is based in Bangalore, India.



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