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ServiceNow Software Architect

2 months ago

Bengaluru, Karnataka, India Webority Technologies Full time

About Webority Technologies

We are a cutting-edge technology firm that combines innovation with expertise to deliver top-notch solutions. Our mission is to empower businesses by leveraging the latest technologies.

Job Title: ServiceNow Software Architect

At Webority Technologies, we're seeking an experienced ServiceNow Software Architect to join our team. This is an excellent opportunity for someone who is passionate about designing and developing scalable, secure, and efficient applications using the ServiceNow platform.

Estimated Salary: $120,000 - $180,000 per annum

Key Responsibilities:

• Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies.

• Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams.

• Providing counsel to business stakeholders on latest trends, best practices, and alternative designs.

• Collaborating with the Product Owner, Lead Developer & Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables.

• Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities.

• Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field.

• 5-8 years of overall experience with hands-on application development on the ServiceNow platform.

• ServiceNow Certified CSA (Certified System Administrator), Developer & Implementation Specialist.

• Strong knowledge of ServiceNow core platform capabilities, principles, and best practices.

• Proven experience in ServiceNow development projects.

• Proficiency in scripting languages like JavaScript, GlideScript, and REST API.

• Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts.

• Good knowledge of ServiceNow components like business rules, ACL's, Script includes UI actions, UI Policy, Client Script, and flow designer.

• Experience of working with ServiceNow CSM application is essential.

• Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder.

• Experience with ServiceNow integration techniques and third-party integrations.

• Strong analytical and critical thinking skills with the ability to address complex technical challenges.

• Experience on upgrading ServiceNow instance to new release.

• Some experience in Performance Analytics and Generative AI for CSM.

Desirable Skills:

• Familiarity with Agile/Scrum development methodologies.

• Excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.

• Enthusiastic about developing state-of-the-art solutions.

• Ability to thrive in a fast-paced, deadline-driven environment.

• ITIL Certification is a plus.