
International Customer Success Expert
2 days ago
This is a critical position that involves owning customer retention and making them true advocates of our product while also listening to customer feedback to form a pipeline of customer insights for our product team.
The successful candidate will be responsible for client onboarding, tracking product adoption, ensuring they are getting maximum value leading to upsells and expansion revenue.
Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from our product.
Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
Building the playbook for our international customer success function to scale for the next stage of growth.
Key Responsibilities:
- Client Onboarding
- Product Adoption Tracking
- Cross-Sell Management
- Expansion Revenue Ownership
Requirements:
- 3+ years of work experience in customer success with technical understanding of the product
- 1+ years of experience in managing international customers
- Genuine interest in conversations with people from different backgrounds to learn about their lives
You'll Thrive in This Role If:
- You care about delivering a service experience that parallels a Michelin star Italian restaurant
- You genuinely like helping people and making them successful
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