Customer Success Expert

10 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Technical Support Leader

The Opportunity:

We are seeking a highly skilled Technical Support Leader to join our team. This role will be instrumental in driving customer success and ensuring the highest level of technical expertise in supporting our customers.


Key Responsibilities:
  • Provide technical leadership for assigned customers covering key hardware and software solutions.
  • Triage, troubleshoot, and resolve customer-reported issues.
  • Drive resolution of customer-found defects with internal teams with proper validations and documentation.
  • Collaborate with architecture specialists to improve future products.
  • Develop training programs to enhance customer support and internal partner knowledge.
  • Design tools to improve customer experience with deployment and operations.
  • Participate in on-call rotations to support production systems.

Requirements:
  • Experience working directly with end customers and driving customer success.
  • Strong fundamentals in Datacenter Networking, Routing & Switching incl. load balancing (ECMP), underlay/overlay technologies.
  • Expertise in scripting languages such as Python, Go, or Shell.
  • Familiarity with GPU operations, Collective Communication Libraries, modern AI training contexts.
  • Familiarity with InfiniBand protocol & RDMA including setup, bring up, troubleshooting.
  • Familiarity with RoCE v2 congestion control protocols.
  • Familiarity with NCCL/RCCL test benchmarks.
  • Familiarity with C/C++.
  • Familiarity with DPU and SmartNics.
  • Experience with software development processes and tools such as debuggers, and source code control systems (GitHub).

Academic Qualifications:

Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.

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