Global Customer Success Professional

3 days ago


Bengaluru, Karnataka, India beBeeInternationalCustomerSuccess Full time ₹ 10,45,000 - ₹ 13,17,500

About the Role

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We are building an AI-native Marketing, Support & Sales suite for e-commerce brands.

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This includes:

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  • Client onboarding and tracking product adoption for our enterprise customers.">
  • Ensuring they are getting maximum value leading to upsells and expansion revenue.">
  • Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from the suite.">
  • Managing cross-sells for new products and renewals, owning expansion revenue at an account level.">
  • Building the playbook for our customer success function to scale for the next stage.">
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To be a good fit for this role, you should have:

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  • A genuine interest in delivering a service experience that parallels a Michelin star Italian restaurant.">
  • The ability to genuinely like helping people and making them successful.">
  • At least 3 years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers.">
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Key responsibilities include:

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Developing strategic plans to drive growth and retention.

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Fostering strong relationships with international customers.

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Providing expert advice and support to ensure maximum value is derived from the suite.

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Analyzing customer data to identify opportunities for upselling and expansion.

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Collaborating with cross-functional teams to achieve business objectives.

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