Strategic Customer Success Professional

2 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 13,44,000 - ₹ 23,68,000
Unlock Customer Success with Strategic Planning

A seasoned professional is required to lead the post-sales customer experience. This role involves driving successful outcomes with customers, leveraging data insights and strategic planning to achieve maximum value.

The Challenge

This is an exciting opportunity to make a meaningful impact on our customers' success and growth. The ideal candidate will have a passion for partnering with customers, creative problem-solving skills, and the ability to prioritize multiple competing priorities.

Your Key Responsibilities:
  • Deliver exceptional customer experiences through proactive engagement and strategic planning
  • Act as the main point of contact, defining a success plan with clear outcomes and organizing communication across customer executives, business partners, and operational resources
  • Monitor customer engagement outcomes relevant to defined success metrics and ensure customers employ best practices for achieving maximum value
  • Triage risk and create mitigation plans across customers, managing expectations both internally and externally
  • Drive adoption of digital solutions using data insights and progress from baseline through maturity curve
What You Need to Succeed
  • Bachelor's Degree and/or relevant work experience (7-9 years preferred)
  • Experience in customer success or technology consulting, preferably in digital marketing and digital experience
  • Creative problem-solving and analytical skills to spot customer risk
  • Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities
Why Apply

By joining this organization, you will be part of a team that values diversity, equity, and inclusion. We believe in empowering our customers to create exceptional digital experiences. If you have a disability or special need that requires accommodation to navigate our processes, please let us know.

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