Key Customer Success Associate
4 days ago
We are seeking a skilled professional to play a pivotal role in driving customer satisfaction at scale. As a key member of our team, you will execute established programs focused on onboarding, adoption, expansion, and retention across a broad customer base.
The OpportunityThis is an exciting opportunity to leverage digital tools and resources to engage customers within defined segments. You will collaborate with our client-facing teams on strategic opportunities requiring deeper engagement and resources.
The Role Responsibilities- Execute established programs focused on onboarding, adoption, expansion, and retention across a broad customer base.
- Leverage digital tools and resources to engage customers within defined segments.
- Collaborate with our client-facing teams on strategic opportunities requiring deeper engagement and resources.
- Identify key signals for targeted human intervention and drive positive customer outcomes.
Our team is focused on efficiently and effectively driving customer value through well-defined scaled programs. We benefit from a strong leadership team that provides the strategic direction and tools necessary for successful execution.
Requirements- 2+ years of experience in a customer-facing role within a SaaS environment, with exposure to customer success, account management, or business development principles.
- A knack for effectively engaging with customers at scale.
- Experience navigating Salesforce and customer success platforms like Gainsight.
- Strong communication skills with the ability to deliver clear, concise, and engaging messages through various channels.
- Paid Time Off (PTO)
- Comprehensive Health Insurance Coverage
- Tuition Reimbursement
- Employee Referral Program
- Free snacks onsite(if working in office)
- Generous Wellness Program
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