Customer Success Associate

3 weeks ago

Bengaluru, Karnataka, India SuperAGI Full time

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.

Role Overview

As a Customer Success Associate, you'll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.

Key Responsibilities

  • Act as the first line of contact for assigned customers, supporting their success journey
  • Monitor customer health scores and usage patterns to proactively flag risks or opportunities
  • Collaborate with Support, Product, and Engineering to resolve issues and relay feedback
  • Maintain accurate records in CRM and CS tools to ensure seamless internal communication
  • Help customers adopt best practices and discover new features through regular check-ins
  • Contribute to knowledge base content, customer documentation, and internal playbooks

What We're Looking For

  • 1–2 years of experience in Customer Success, Account Management, or Support at a SaaS company
  • Strong communication skills, both written and verbal
  • Customer-centric mindset with a passion for delivering value and solving problems
  • Ability to work in a fast-paced, ambiguous startup environment
  • Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
  • Technical curiosity or basic understanding of AI/ML is a strong advantage

Why Join Us?

  • Join a fast-moving team at the forefront of AI and autonomy
  • Make a direct impact on customer experience and retention metrics
  • Learn and grow in a zero-to-one CS environment
  • Competitive compensation.

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