Senior Associate Customer Success

2 days ago

Bengaluru, Karnataka, India Joveo Full time

We're Hiring "Senior Associate Customer Success"

About the Job

As a Senior Associate Customer Success , you will act as the key liaison between the company and our clients. You will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions. This role demands strong communication skills, problem-solving ability, and a deep understanding of client service excellence.

Key Responsibilities

  • Build and maintain strong, long-term relationships with assigned clients.
  • Serve as a primary point of contact for escalated client needs and inquiries.
  • Understand client goals and proactively identify opportunities for upsell, cross-sell, or process optimization.
  • Collaborate with internal teams (product, sales, operations, etc.) to ensure delivery of seamless client experiences.
  • Lead regular check-ins, performance reviews, and engagement reporting with clients.
  • Develop and execute tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Mentor and support junior associates and contribute to team knowledge sharing.

Qualifications

  • 2 years of experience in client success,

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