Customer Success Associate

4 weeks ago

Bengaluru, Karnataka, India Give Full time

We're seeking a motivated Customer Success Associate to join our growing team and develop expertise in driving customer satisfaction, adoption, and retention. This is an excellent opportunity for junior professionals to build a career in customer success within the CSR technology space.

Key Responsibilities

Customer Onboarding & Adoption

● Guide new customers through the onboarding process, ensuring smooth setup and initial product adoption

● Conduct product training sessions and workshops to help customers maximize value from our CSR management platform

● Create and maintain customer-facing documentation, tutorials, and best practice guides

Relationship Management & Support

● Serve as the primary point of contact for assigned customer accounts, building strong relationships with CSR teams and NGO partners

● Proactively monitor customer health metrics and usage patterns to identify opportunities for increased engagement

● Address customer queries and concerns promptly via email, calls, and screen-sharing sessions

● Manage support tickets efficiently using our ticketing system while maintaining SLA compliance

Internal Collaboration

● Work closely with Product, Engineering, and Implementation teams to resolve technical issues and enhance customer experience

● Participate in cross-functional initiatives to improve customer success processes and outcomes

● Assist in testing new features from a customer perspective

Requirements Education & Experience

● Bachelor's degree in any field

● 1-2 years of experience

● Prior experience in customer-facing roles, support, or

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