Senior Associate, Customer Success

Asia

Bengaluru

Job Description

As SenIor Associate, Customer Success – You would be responsible for:

• Working effectively both independently and as a member of a cross-functional team.
• Supporting the analytics needs of the business by analysing data from multiple sources including Capillary CRM data & the external data from the clients.
• Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision-makers.
• Design, Run and Maintain analytics / dashboards on Capillary's cloud-based Business Intelligence tool.
• Train business teams on data literacy as and when required.
• Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client. Consulting with the client & solving his business problems.
• Coordinate with different teams and fulfil the end requirements of client. Build new analytical products & contribute to product development

Required Skills:

• Aptitude for problem-solving and quantitative skills, Comfortable in dealing with numbers and calculation.
• Knowledge of MS Office (Word, Excel & PowerPoint)
• Knowledge of at least one database mining language (SAS/R/SQL/SPSS/Python etc.) and experience of working with databases.
• 3-6 years of experience in working on Data Analytics projects
• Ability to pull insights from Data Personal Attributes.
• Excellent Logical ability, Good written and interpersonal skills
• Able to prioritize and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment.
• Self-motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow through on commitments.

Job Requirement

As Senior Associate, Customer Success – You would be responsible for:

• Working effectively both independently and as a member of a cross-functional team.
• Supporting the analytics needs of the business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients.
• Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision-makers.
• Design, Run and Maintain analytics / dashboards on Capillary's cloud-based Business Intelligence tool.
• Train business teams on data literacy as and when required.
• Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client. Consulting with the client & solving his business problems.
• Coordinate with different teams and fulfil the end requirements of client. Build new analytical products & contribute to product development

Required Skills:

• Aptitude for problem-solving and quantitative skills, Comfortable in dealing with numbers and calculation.
• Knowledge of MS Office (Word, Excel & PowerPoint)
• Knowledge of at least one database mining language (SAS/R/SQL/SPSS/Python etc.) and experience of working with databases.
• 3-6 years of experience in working on Data Analytics projects
• Ability to pull insights from Data Personal Attributes.
• Excellent Logical ability, Good written and interpersonal skills
• Able to prioritize and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment.
• Self-motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow through on commitments

I

t has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.