Customer Success Associate

3 days ago

Bengaluru, Karnataka, India RetainIQ Full time

We're Hiring: Customer Success Associate

Location:
Bangalore (Work from Office, 2:00 PM – 12:00 AM IST)

At
RetainIQ
, we're not your average MarTech startup.

We're redefining how Direct-to-Consumer (D2C) brands connect with their shoppers — globally. Our SaaS marketing platform powers email and SMS automation for some of the most ambitious e-commerce brands out there. From retention to revenue, we help brands turn first-time buyers into loyal customers who keep coming back.

We're growing fast and looking for a
Customer Success Associate
who can build strong client relationships, deliver measurable results, and make customer satisfaction more than just a metric.

What you'll do:

  • Build and nurture relationships with D2C clients across global markets.
  • Act as the main point of contact — understanding goals, solving challenges, and creating long-term success.
  • Manage multiple projects and timelines with precision.
  • Identify growth opportunities through upselling and cross-selling.
  • Work with cross-functional teams to turn client insights into strategic action.
  • Present results, insights, and reports that tell a clear story of impact.

What we're looking for:

  • 1–2 years of experience in AdTech, MarTech, or a client-facing role. Freshers with strong marketing instincts are welcome to apply.
  • Excellent communication skills, attention to detail, and a data-driven mindset.
  • Strong understanding of B2B or SaaS models is a plus.
  • Comfortable managing clients across time zones.
  • Proactive, organized, and passionate about helping brands grow through technology.

Why join RetainIQ:

Founded in 2021 and backed by Accel Partners
, we combine startup energy with financial stability.

We work with global D2C leaders, use the best tools in the industry (Asana, Slack, Loom, Miro, Klaviyo), and believe in building scalable systems that empower both our clients and our people.

At RetainIQ, you'll find:

  • A culture built on freedom, ownership, and growth.
  • Professional development reimbursements for books, courses, and learning.
  • Medical insurance and wellness programs.
  • Transparent compensation, collaborative teams, and challenging projects that push your limits.

Compensation:
(commensurate with experience and impact)

We don't believe in degrees or formalities — we believe in passion, capability, and drive.

If marketing, technology, and customer success excite you, we want to talk.

Apply here:

Let's build meaningful relationships that drive real growth.

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