Customer Success Associate Manager

4 hours ago


Bengaluru, Karnataka, India SpringPeople Software Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Customer Success Associate Manager / Manager / Senior Manager

As part of our Customer Success team, youll ensure customer satisfaction, retention, and long-term success. The role focuses on driving client outcomes through effective onboarding, engagement, and continuous value realization.

Roles and Responsibilities
  • Build strong, trusted relationships with enterprise customers.
  • Understand customer objectives and align them with measurable business outcomes.
  • Oversee onboarding, adoption, and renewal processes.
  • Monitor account health and usage metrics to ensure customer satisfaction.
  • Identify and drive upsell and cross-sell opportunities.
  • Collaborate with internal teams to resolve customer challenges quickly.
  • Deliver regular business reviews and success reports.
Requirements
  • Bachelors degree (MBA preferred).
  • Experience range:
    • Associate Manager: 14 years
    • Manager: 510 years
    • Senior Manager: 10 years
  • Strong relationship management and communication skills.
  • Analytical mindset with a focus on delivering customer value and measurable impact.
  • Experience in SaaS, Cloud, or Training industries preferred.
Qualifications
  • Experience: years of related experience in sales is highly preferred.
  • Education: UG: Any graduate.
  • Job Location: Bangalore.
Apply

Please send your resume to: with "Customer Success Associate Manager / Manager / Senior Manager" as the subject line.



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