
Associate Customer Success Manager
2 days ago
The Opportunity
This position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help Sitetracker support a diverse portfolio of customers across the EMEA region by utilizing a digital-first engagement model.
Top performers in this role will demonstrate the following expertise:Clear and articulate communication skills, predominantly via digital mediumsMake use of the tools and metrics available to identify opportunities or risks that require action or mitigation within your account portfolioHave the ability to prioritise initiatives, outreach and engagement across the account portfolioCreate content and with a scalable mindset so it can be utilised and redeployed again via future initiatives or campaigns
What You'll Do
You'll manage a diverse portfolio of EMEA customers and be a key driver of Sitetracker's scale strategy — shifting from traditional high‑touch to efficient, repeatable engagement that still feels personal and delivers measurable outcomes. You'll collaborate with Implementation, Product, Support, and Sales to keep accounts moving, unblock friction fast, and translate product capabilities into business value.
Over your first year you will: establish a scalable communication strategy; analyze adoption, value, and retention risk across accounts and create/execute formal plans to address them. You will position Sitetracker's solution to customer business needs–ensuring stakeholders clearly see the ROI and the next milestone in their success plan.
The Skills You'll Have
Core Customer Success Management
+ Drive consistent customer engagement by owning and optimizing onboarding and success plans.
+ Deliver proactive success reviews and health checks that ensure long‑term value realization.
+ Handle escalations with urgency and precision, coordinating cross‑functionally for rapid resolution.
+ Support renewal preparation through data‑driven insights and ROI storytelling.
+ Build scalable processes and playbooks to ensure a consistent, high‑quality experience across accounts.
Communication
+ Deliver tailored updates via email, Loom videos, and other media resources; produce executive level content (e.g., Sitetracker Business Reviews) suitable for virtual delivery.
+ Adjust messaging style for different stakeholders and geographies; represent Sitetracker's voice with clarity and credibility.
+ Use health scores, product adoption insights, horizon maps, and application metrics to personalize outreach and executive narratives.
+ Maintain proactive communication loops with Product, Implementation, and Support to unblock issues fast.
+ Bar‑raising: Create reusable, persona‑based messaging frameworks and new ways of engaging clients to stay ahead of needs.
Time and Data Management
+ Prioritize accounts, tasks, and escalations with precision; plan engagement frequency based on lifecycle stage.
+ Keep Salesforce current (Org Charts, Account Plans, Success Plans, Tasks, Sponsor Ratings) and leverage reports and dashboards to track deliverables.
+ Track adoption and engagement trends to surface insights and risks early; manage cadence at scale.
+ Create reports and simple automations to make the team more efficient in portfolio management and risk detection.
+ Balance day‑to‑day actions with longer‑term initiatives to drive Sitetracker product adoption and driving customer advocacy.
Within 90 Days, You'll:- Complete onboarding, product certification(s), and the Sitetracker customer success methodology; demonstrate platform proficiency in customer‑facing settings.
- Assume ownership of an initial EMEA account portfolio with the relevant meeting cadence and associated risk monitoring.
- Deliver your first Sitetracker Business Reviews (SBRs) for priority accounts and align on clear value milestones.
- Build and utilize engagement dashboards (Salesforce) that tracks adoption, health, and actions across your book.
- Improve portfolio health by driving adoption of key features and closing key value milestones.
- Proactively identify risks within your accounts and create the associated plans or deliverables to mitigate these risks.
- Partner with Sales on renewal readiness and expansion opportunities with associated ROI narratives.
- Standardize 1–2 reusable assets (templates, Loom libraries etc.) in support of managing customers across EMEA at scale.
- Present a customer insight readout that informs growth opportunities and future product roadmap.
- Consistently achieve retention targets and contribute to expansion across your portfolio.
- Mentor newer team members on playbooks, tooling, and best practices.
- Automate or streamline a process that measurably improves CSM team operating rhythm.
- Publish 1–2 customer value stories or case studies highlighting outcomes you helped deliver.
-
Associate Customer Success Manager
2 days ago
Bengaluru, Karnataka, India Sitetracker Full time ₹ 5,00,000 - ₹ 12,00,000 per yearThe OpportunityThis position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help Sitetracker...
-
Associate - Customer Success
1 week ago
Bengaluru, Karnataka, India ANSR Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition: Executive - Customer SuccessAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's...
-
Customer Success Associate
4 days ago
Bengaluru, Karnataka, India ANSR Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's mid-market customers, ensuring a...
-
Customer Success Associate
5 days ago
Bengaluru, Karnataka, India Benki Brewing Tools Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description)This full-time on-site role is for a Customer Success Associate at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns,...
-
Customer Success Associate
4 days ago
Bengaluru, Karnataka, India Skill Veda Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description:Role: Customer Success Associate (Job + PGDM Program)Location: RemoteSalary: ₹4 LPA-6 LPA (Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing PGDM along...
-
Customer Success Associate
4 days ago
Bengaluru, Karnataka, India Crio Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Associate - Customer SuccessCompany Overview:Crio.Do takes immense pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, fundamentally revolutionizing how technology is acquired and careers are forged. Through our "work-like"...
-
Customer Success Associate
4 weeks ago
Bengaluru, Karnataka, India Give Full timeWe're seeking a motivated Customer Success Associate to join our growing team and develop expertise in driving customer satisfaction, adoption, and retention. This is an excellent opportunity for junior professionals to build a career in customer success within the CSR technology space. Key Responsibilities Customer Onboarding & Adoption ● Guide new...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Superset Full timeAssociate Customer Success Manager at Superset Who are we? Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers. We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Sutra Services Pvt Ltd Full timeShopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team, which help our customers adopt data-driven marketing at Manage service delivery and customer...
-
Associate - Customer Success (US)
4 weeks ago
Bengaluru, Karnataka, India UrbanPiper Full timeAssociate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...