Customer Success Associate

24 hours ago

Bengaluru, Karnataka, India Benki Brewing Tools Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description

)

This full-time on-site role is for a Customer Success Associate at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns, ensuring customer satisfaction, and actively contributing to customer retention efforts.

Key Responsibilities:

  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Reach out to customer leads through cold calling.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Coordinate sales effort with team members and other departments.
  • Analyse the territory / market's potential, track sales and status report.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  • Continuously improve through feedback.
  • Location - Bengaluru, Karnataka.

Qualifications

  • Customer engagement, support, satisfaction, and retention skills
  • Analytical skills to assess customer needs and provide relevant solutions
  • Excellent communication and interpersonal skills
  • Problem-solving and decision-making abilities
  • Attention to detail and organizational skills
  • Ability to work well in a team and collaborate effectively
  • Prior experience in customer service or related field
  • A passion for coffee and knowledge of specialty coffee brewing is a plus

  • Customer Success Associate

    3 days ago

    Bengaluru, Karnataka, India OneCap Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    OneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We're scaling rapidly with customers and ecosystem partners across India.Role OverviewWe're looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You'll work closely with product & sales teams and...

  • Customer Success Associate Manager

    1 week ago

    Bengaluru, Karnataka, India SpringPeople Software Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Customer Success Associate Manager / Manager / Senior Manager As part of our Customer Success team, youll ensure customer satisfaction, retention, and long-term success. The role focuses on driving client outcomes through effective onboarding, engagement, and continuous value realization.Roles and ResponsibilitiesBuild strong, trusted...

  • Associate - Customer Success

    6 days ago

    Bengaluru, Karnataka, India ANSR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Executive - Customer SuccessAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's...

  • Customer Success Associate

    1 day ago

    Bengaluru, Karnataka, India ANSR Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's mid-market customers, ensuring a...

  • Customer Success Associate

    2 days ago

    Bengaluru, Karnataka, India, Karnataka OneCap Full time

    OneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We’re scaling rapidly with customers and ecosystem partners across India.Role OverviewWe’re looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You’ll work closely with product & sales teams and...

  • Customer Success Associate

    2 weeks ago

    Bengaluru, Karnataka, India Coffer Internet Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Customer Success AssociateDepartment: Customer SuccessLocation: Bangalore (with 20% time travel across India for client visit)Employment Type: Full-TimeAbout the Role:We are looking for a proactive and customer-focused Customer Success Manager/Associate to join our growing team. The ideal candidate will be responsible for ensuring successful...

  • Customer Success Associate

    6 days ago

    Bengaluru, Karnataka, India Essvee Services Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    Profile: Customer Success Associate (Inhouse Sales Executive) | Location: Bangalore | Experience: 2-3 years | Salary: 20-30k | Contact: Ritu WhatsApp or Call)Note: If you want your CV shortlisted, Copy, Paste and fill out the below form for a better response.Job Apply Link: Location: Bengaluru Department: Sales and Operations Experience: 2-3 years Budget:...

  • Customer Success Associate

    5 days ago

    Bengaluru, Karnataka, India Zarthi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the Job Role:We are seeking a dedicated and data-driven Customer Success Associate to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs. You will conduct regular Business Reviews and Check-ins...

  • Associate - Customer Success (US)

    1 day ago

    Bengaluru, Karnataka, India UrbanPiper Full time US$ 70,000 - US$ 1,20,000 per year

    Associate - Customer Success (US)BangaloreAbout UrbanPiper:UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation, etc....

  • Customer Success Associate

    23 hours ago

    Bengaluru, Karnataka, India TalkingLands Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsTalkingLands is developing an End-to-End proptech platform that leverages spatial intelligence and AI-powered analytics to redefine how people interact with real estate. Our mission is to empower users with the data and tools they need to make more informed decisions. We are a dynamic, agile startup seeking talented individuals to help us build the...