Customer Success Associate

3 weeks ago

Bengaluru, Karnataka, India Give Full time
Job Description

We&aposre seeking a motivated Customer Success Associate to join our growing team and develop expertise in driving customer satisfaction, adoption, and retention. This is an excellent opportunity for junior professionals to build a career in customer success within the CSR technology space.

Key Responsibilities

Customer Onboarding & Adoption

Guide new customers through the onboarding process, ensuring smooth setup and initial product adoption

Conduct product training sessions and workshops to help customers maximize value from our CSR management platform

Create and maintain customer-facing documentation, tutorials, and best practice guides

Relationship Management & Support

Serve as the primary point of contact for assigned customer accounts, building strong relationships with CSR teams and NGO partners

Proactively monitor customer health metrics and usage patterns to identify opportunities for increased engagement

Address customer queries and concerns promptly via email, calls, and screen-sharing sessions

Manage support tickets efficiently using our ticketing system while maintaining SLA compliance

Internal Collaboration

Work closely with Product, Engineering, and Implementation teams to resolve technical issues and enhance customer experience

Participate in cross-functional initiatives to improve customer success processes and outcomes

Assist in testing new features from a customer perspective

Requirements Education & Experience

Bachelor&aposs degree in any field

1-2 years of experience

Prior experience in customer-facing roles, support, or account management is a preferred

Core Competencies

Strong customer-centric mindset with genuine interest in helping others succeed

Excellent written and verbal communication skills with ability to explain complex concepts simply

Analytical thinking and problem-solving abilities with keen attention to detail

Ability to multitask, prioritize effectively, and stay organized in a fast-paced environment

Growth mindset with eagerness to learn about CSR, social impact, and technology

Technical Skills

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Basic understanding of databases and SQL queries

Comfort with learning new software platforms and tools

What We Offer

Opportunity to make a meaningful impact in the social sector

Comprehensive training program and mentorship from experienced team members

Clear career progression path within customer success, implementation and product teams

Exposure to cutting-edge technology in the CSR and social impact space

Collaborative work environment with opportunities for cross-functional learning

This role is perfect for someone looking to start their career in customer success while contributing to positive social impact through technology.

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