Customer Success Professional

1 day ago

Bengaluru, Karnataka, India beBeeCustomerSuccessManager Full time ₹ 1,24,80,000 - ₹ 2,56,20,000

Job Overview

">

We are seeking an experienced customer success manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with key stakeholders and decision-makers from customers and partners.

">

Main Responsibilities:

">
  • ">

  • Develop a trusted relationship with key stakeholders and decision-makers from customers and partners.

    ">">

  • Understand key elements of the customer's environment and cloud strategy.

    ">">

  • Management of customers in SAP Cloud Solutions.

    ">">

  • Understand and respond to customer needs, bringing value to the customer.

    ">">

  • Define and drive a targeted goal-based engagement plan.

    ">">

  • Provide expertise to customers on the use of SAP Cloud solutions.

    ">">

  • Facilitate access to product and functional expertise for certain topic areas.

    ">">

  • Provide tailored Release Reviews to support customers in developing an appropriate strategy that maximizes feature adoption.

    ">">

  • Meet customer expectations by anticipating and orchestrating in the resolution of their top issues.

    ">">

  • Act as an escalation point and collaborate with other departments as needed.

    ">">

  • Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips, etc.

    ">">

  • Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date, and turn mistakes into learning opportunities.

    ">">

  • Monitor quality of work and identify opportunities for continual improvement.

    ">">
    • ">

    • This is mainly a remote role, however occasional customer visits can be considered up to 40% on-site presence. Additionally, three days onsite at the SAP office may be required.

      ">">

    • The ideal candidate has a proven record of successful account management, is a proactive learner, and creative problem solver who thrives in a fast-paced environment.

      ">">

    • You will enjoy interactions that lead to ultimate customer success and satisfaction, focusing on details particularly with communication, follow-up, and documentation.

      ">">

    • Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements is essential.

      ">">

    • A graduate with a Bachelor or Honors Degree in IT, Computer Science, Physics, Mathematics, Engineering, Business with IT, or equivalent is preferred.

      ">">

    • Up to 3 years working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level is required.

      ">">

    • Experience in any of the following desired: SuccessFactors, S4 Hana, Ariba, other Cloud systems.

      ">">

    • Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements is essential.

      ">">

    • Experience in working in global virtual teams is an advantage.

      ">">

    • Customer-facing experience is essential.

      ">">

    • Cloud mindset and understanding of Cloud deployments with SAP Activate methodology is required.

      ">">

    • Knowledge of SAP Preferred Success and/or SAP Enterprise Support is an advantage.

      ">">

About Our Team

">

The Customer Success Manager is a client-facing role delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed.

">

The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention.

">

At

  • Customer Success Professional

    5 days ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 75,00,000 - ₹ 1,50,00,000

    Customer Success ProfessionalWe are seeking a proactive and results-driven professional to join our team as a Customer Success Manager. The ideal candidate will be responsible for developing and executing strategies to ensure customer satisfaction and retention.About the RoleThe role involves analyzing customer data to inform business decisions and drive...

  • Customer Success Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000

    We are seeking a highly skilled customer success professional to join our team. The successful candidate will be responsible for ensuring customers achieve their desired outcomes from our products.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and retentionBuild strong relationships with customers to understand...

  • Strategic Customer Success Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 13,44,000 - ₹ 23,68,000

    Unlock Customer Success with Strategic PlanningA seasoned professional is required to lead the post-sales customer experience. This role involves driving successful outcomes with customers, leveraging data insights and strategic planning to achieve maximum value.The ChallengeThis is an exciting opportunity to make a meaningful impact on our customers'...

  • Customer Success Professional

    5 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Transforming Customer Success with Digital ExpertiseWe're driving digital transformation for restaurants worldwide, leveraging B2B SaaS to manage their online presence on leading food delivery platforms.Our platform processes over 3 million transactions every month and partners with 12,000 restaurants. Our focus is on consistency, reliability, scalability,...

  • Customer Success

    4 hours ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their...

  • Customer Success Professional

    4 days ago

    Bengaluru, Karnataka, India beBeeClient Full time ₹ 60,00,000 - ₹ 1,20,00,000

    As a seasoned professional, you will excel in this role fostering long-term relationships with clients.Key Responsibilities:Establish and maintain robust relationships with assigned clients.Serve as the primary point of contact for client needs and inquiries.Understand client objectives and identify opportunities for upsell or process...

  • Global Customer Success Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeInternationalCustomerSuccess Full time ₹ 10,45,000 - ₹ 13,17,500

    About the Role">We are building an AI-native Marketing, Support & Sales suite for e-commerce brands.">This includes:">">Client onboarding and tracking product adoption for our enterprise customers.">Ensuring they are getting maximum value leading to upsells and expansion revenue.">Becoming a trusted product advisor for our international customers, helping...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time US$ 40,000 - US$ 80,000 per year

    As a CSM Intern at Wayground (formerly Quizizz), you'll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success,...

  • Customer Success Manager

    3 hours ago

    Bengaluru, Karnataka, India ACHNET (Achiever's Network ) Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionACHNET is an AI-driven Professional Development & Hiring Platform transforming the way individuals, businesses, and coaches achieve their goals. Combining cutting-edge technology with human expertise, we streamline career growth, hiring processes, and talent management, fostering meaningful connections. ACHNET empowers professionals to...

  • Customer Success Associate

    7 days ago

    Bengaluru, Karnataka, India Give Full time

    We're seeking a motivated Customer Success Associate to join our growing team and develop expertise in driving customer satisfaction, adoption, and retention. This is an excellent opportunity for junior professionals to build a career in customer success within the CSR technology space.Key ResponsibilitiesCustomer Onboarding & Adoption● Guide new customers...