Customer Success

2 days ago

Bengaluru, Karnataka, India Info Edge Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Customer Success - Naukri (Zwayam)

About the Role

The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their technical and operational health and realize maximum value from their investment in Zwayam.

As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire platform to ensure optimum leverage of key features for business requirements. The CSM strives to become the go-to person for customers on all Talent Acquisition events, processes, and optimizations.

Key Responsibilities

  • Serve as the primary point of contact for assigned customers, effectively managing relationships and expectations with multiple stakeholders across different functions to ensure alignment, trust, and success.

  • Educate customers on how current and new product features drive their business growth and help them leverage the full functionality of the Zwayam platform.

  • Proactively identify and drive customer retention, renewal, expansion, and upsell opportunities through deep understanding of their needs, usage patterns, and industry trends.

  • Lead Quarterly Business Reviews (QBRs) to communicate account health, platform adoption, value delivered, and future growth plans.

  • Act as the Voice of the Customer (VoC) by gathering feedback and collaborating cross-functionally with Sales, Product, Engineering, and Support teams to continuously improve products and services.

  • Foster customer advocacy by improving CSAT and NPS, and securing referrals and testimonials.

  • Analyze customer data and market insights to provide actionable recommendations that maximize customer ROI and platform adoption.

  • Respond promptly and professionally to customer queries and requests, ensuring a positive customer experience.

  • Understand and document customer requirements and specifications to tailor solutions effectively.

  • Advocate for customers internally, facilitating smooth coordination between customers and Zwayam teams.

  • Promote best practices and optimize customer usage to ensure ongoing value realization.

  • Demonstrate empathy and a customer-first mindset in all interactions, building strong and trusted partnerships.

Role Requirements

  • 5+ years of experience in Customer Success or Customer Service in a SaaS company.

  • Deep understanding of recruitment processes and experience in the recruitment domain is essential.

  • Excellent organizational skills with the ability to manage multiple projects simultaneously.

  • Strong problem-solving skills, taking a consultative approach to find the best solutions.

  • Excellent verbal and written communication skills, able to explain complex issues simply and adapt tone to different audiences.

  • Comfortable delivering presentations to groups of any size.

  • Proficiency with Microsoft tools like Excel and PowerPoint.

  • Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Freshdesk, Hubspot) is a plus.

  • Knowledge of SQL, REST API, JSON, XML, or programming languages is an added advantage.

  • Customer Success

    5 days ago

    Bengaluru, Karnataka, India HappyLocate Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionHappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes with advanced technology and customized solutions. From house shifting and pet relocation to office moves and house search assistance, HappyLocate ensures efficient management from planning to post-move support. Join our growing list of satisfied...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India ContraVault AI Full time ₹ 9,60,000 - ₹ 14,40,000 per year

    Customer Success - Founding Team – B2B Enterprise Sales (2–3 Years Exp.)Location: HSR Layout, BangaloreExperience: 2 - 3 years in B2B outbound sales (Enterprise SaaS)Compensation: ₹8 - 12 LPA (CTC)About ContraVault AIContraVault AI is revolutionising how businesses manage tenders, contracts, and RFPs through cutting-edge AI. Our platform streamlines...

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India LeadSquared Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    At LeadSquared, our Customer Success team is essential to our growth and customer satisfaction. We're seeking motivated professionals who excel at nurturing customer relationships, guiding them from onboarding through adoption, and ensuring they achieve their business goals using our platform.What You'll DoSeamless Onboarding & AdoptionFacilitate smooth...

  • Customer success manager

    5 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centricInternational Customer Success Managerto join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...

  • Customer Success Associate

    4 days ago

    Bengaluru, Karnataka, India OneCap Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    OneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We're scaling rapidly with customers and ecosystem partners across India.Role OverviewWe're looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You'll work closely with product & sales teams and...