Customer Success Manager

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You ll Become The Customer Success Manager CSM works directly with customers to guide them through their business journey with our solutions The CSM works to increase customer satisfaction retention renewals references and upsells for Cloud products within their assigned solution portfolio The CSM oversees key customer milestones throughout the customer lifecycle from deal signature through system provisioning monitoring implementation progress and business case achievement The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health What You ll Do As a CSM within the SAP Academy for Customer Success you will be responsible to Successfully complete a 10-month learn-apply program which includes classroom phases and field phases with your CSM team that enhances your support in the CSM role a critical customer-facing function within our dynamic Customer Success board area Immerse yourself in multi-dimensional experiential learning with a focus on digital transformation global intelligence human skills business and technology acumen solution industry knowledge and strategy tools process Enhance skills around your solution portfolio managing customer retention and driving value realization Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field You will have the opportunity to work both behind the scenes and directly with customers The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers We offer full-time employment from day one with practical learning application for your role Upon successful completion of the program you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth CSM focus areas SAP Supply Chain Management SCM - Knowledge in Supply Chain Asset Management Manufacturing Logistics or Product and Project lifecycle management SAP Business Technology Platform BTP SAP Business Data Cloud BDC - Knowledge in database and data management analytics application development and integration intelligent technologies and AI Understanding of Integration Application Data Infrastructure and Security technology domains What You Bring 2-3 years of experience supporting customers and driving business transformation ideally in consulting or account management Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity A cooperative and productive approach to working relationships internally and externally A strong ability to quickly learn new concepts adapt to changing environments and apply knowledge to deliver results An understanding of AI fundamentals uses and ethics to identify business problems solvable with AI A resilient mindset embracing challenges with optimism and consistently striving for growth and success Strong Business Acumen including demonstrated knowledge of business processes and or industries Proficiency in English to engage with our global network Location Gurgaon Bangalore The SAP Academy for Customer Success is a global development program designed for talent who are early in their career About SAP Academy for Customer Success The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential Join us for a unique opportunity to build a global network collaborate with customers to solve real business challenges and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits SAPAcademyforCustomerSuccess SAPCSCareers SAP s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations In general our hybrid work setup consists of three days a week in the office or on-site with customers or partners We are planning a practical and immersive portion of our program which will likely involve participants spending four 4 weeks spread across two trips in San Ramon California This experience is designed to provide unparalleled hands-on learning and networking opportunities Please note the in-person component is still in the planning phase and the final decision will be confirmed by the first quarter of 2026 We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations During intensive phases of the program it is critical that all participants are fully engaged and present to ensure maximum learning and success As such vacation will not be approved during some critical times of the program Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 433674 Work Area Sales Expected Travel 0 - 10 Career Status Graduate Employment Type Regular Full Time Additional Locations Virtual - India LI-Hybrid Requisition ID 433674 Posted Date Aug 8 2025 Work Area Sales Career Status Graduate Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore IN 560103 Job alert