Customer Success Enablement Expert

1 day ago

Bengaluru, Karnataka, India beBeeEnablement Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

This role involves delivering live, in-person onboarding and training to new hires. As a member of the Global Learning & Development organization, you will be responsible for guiding early-career Customer Success Guides in one of our regional Success Centers.

Your primary focus will be on ensuring that these new hires have the necessary skills, knowledge, and tools to excel in their roles. This includes developing and deploying global enablement programs at-scale.

You will work closely with key stakeholders across the organization to refine and deliver content that supports the success of our customers.

  • Develop and lead delivery of onboarding curriculum for new hire Customer Success Guides, covering product knowledge, customer success techniques, industry insights, customer value realization, and the broader customer journey.
  • Use various training methods like presentations, role-playing, and hands-on activities to onboard new hires in VILT settings.
  • Leverage expertise and empathy to be a credible facilitator and coach for new hire sellers and sales leaders.
  • Provide ongoing coaching and support to new hires to reinforce learning and address individual needs.
  • Leverage surveys to gather feedback from CS Guides, leadership, and other stakeholders to continuously improve and evolve onboarding content.
  • Partner with Global Learning and Development colleagues to maintain onboarding documentation, manuals, and resources for ongoing reference.
Required Skills and Qualifications

This role requires a highly skilled facilitator with exceptional communication skills. The ideal candidate should thrive in a fast-paced environment and have a passion for supporting early-in-career staff members.

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 4+ years experience in enablement as a trainer or leader of enablement programs.
  • Experience developing and deploying global enablement programs at-scale.
  • Strong facilitation skills, both in person and virtually.
  • Understanding of adult learning principles, enablement design and development processes with a focus on Customer Success-specific programs and outcomes.
  • Effective communication, critical thinking, and interpersonal skills.
  • Ability to maintain an elevated level of productivity in a fast-paced, team environment while managing multiple competing priorities.
Benefits

This role offers the opportunity to work in a collaborative environment with a team of professionals who share your passion for enabling others.

As a member of this team, you will have the chance to develop your skills and expertise, working on complex projects that drive business growth and success.

Others

This role is based in Bangalore, India, and requires frequent travel to other locations within the region.

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