Technical Product Success Consultant- Customer Success

Company Overview:

CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.

The Role:

As a Technical Product Success Consultant, you will be a customer-facing consultant who blends commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform. This role integrates elements of solution consulting, forward-deployed engineering (FDE), and product enablement, with a strong focus on technical discovery, platform configuration, and embedding CommerceIQ into customers' commercial and operational workflows. You will guide customers in leveraging CommerceIQ's AI capabilities to unlock insights, automate actions, and drive scalable outcomes. Acting as a strategic advisor, you will translate client goals into measurable, repeatable use cases and operationalize them as platform workflows—helping customers streamline decision-making, drive business outcomes, and maximize the value of their investment in CommerceIQ.

This is a high-impact role for professionals who thrive at the intersection of technology and business, with the ability to both configure solutions and guide customers through the change management and operational integration required to achieve sustained success.

Location / Travel:

• This position is hybrid from the India location with approximately 25% travel expected to client locations.
• You will support clients in the ET timezone, with some flex to European timezones on occasion as needed.

What You'll Do:

• Lead technical discovery processes to understand data flows, integration requirements, and operational needs, translating these into effective product configurations and workflows.
• Act as a platform subject matter expert, providing support for complex inquiries (level 200–300) and hands-on configuration of key features and modules.
• Deliver customized, persona-specific onboarding and enablement sessions for diverse set of commercial and operational teams
• Provide consultation on best practices for utilizing CommerceIQ data models and dashboards, guiding customers in interpreting platform insights to inform strategic commercial decisions.
• Collaborate with internal teams (Customer Success, Onboarding, Product, Insights) to operationalize workflows that contribute to measurable business outcomes.
• Help customers harness CommerceIQ's AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies.
• Configure key components of the platform to support adoption and value delivery, including:
• Data ingestion, metric creation, report and dashboard setup, basic context engineering and
• AI agent setup

What You'll Bring:

Education:

• Bachelor's degree required; advanced degree is a plus

Technical & Consulting Skills:

• 5-8 years of experience in solution consulting, pre-sales engineering, field data engineering, or technical account management within a SaaS/analytics environment is required.
• Proficiency in navigating and configuring enterprise platforms, ideally with exposure to retail media, eCommerce analytics, pricing systems, or CPG/retail data workflows.
• Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform.
• Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools (e.g., Looker, Tableau) is a plus.
• Ability to design and deliver impactful, customer-specific training programs and documentation.
• Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes

Customer Engagement Skills

• Comfort engaging with both technical and business stakeholders to align platform usage with commercial objectives.
• Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders.
• Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments.
• Excellent communication and storytelling skills, with the ability to translate technical concepts into actionable business value.
• Experience in driving adoption and change management across cross-functional customer teams.
• A proactive, outcome-oriented mindset, focused on enabling customer success and value realization at scale.