
Hypersonix - Senior Technical Customer Success Manager
6 days ago
Department: Customer Success / Client Solutions.
Reports to: Director/VP of Customer Success.
About the Role:
- We are looking for a Senior Technical Customer Success Manager to join our growing team.
- This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions.
- The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools.
- Prior experience in eCommerce or retail domains is a strong plus.
Responsibilities:
- Own post-sale customer relationship and act as the primary technical point of contact.
- Drive product adoption and usage through effective onboarding, training, and ongoing support.
- Work closely with clients to understand business goals and align them with product capabilities.
- Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
- Analyze customer data and usage trends to proactively identify opportunities and risks.
- Build dashboards or reports for customers using internal tools or integrations.
- Lead business reviews, share insights, and communicate value delivered.
- Support customers in configuring rules, data integrations, and troubleshooting issues.
- Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.
Requirements:.
- 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
- Strong SQL skills and working experience with Python or R.
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