Customer Success Intern

2 days ago

Bengaluru, Karnataka, India Decision Foundry Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About our company: 

Welcome to Decision Foundry - Data Analytics Division

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are passionate about harnessing the power of data analytics to transform decision-making processes. Our mission is to empower data-driven decisions that contribute to a better world. In our workplace, you will enjoy the freedom to experiment and explore innovative ideas, leading to outstanding client service and value creation.

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

About the role:

We are looking for an enthusiastic Customer Success Intern to join our team and play a key role in supporting our client-facing operations and internal coordination. This is an excellent opportunity to gain hands-on experience in a dynamic environment, contributing directly to client satisfaction and business growth.

Responsibilities:

  • Assisting in the preparation of sales and pre-sales pitch decks and proposals, helping to articulate our value to potential and existing clients.
  • Coordinating with internal teams to track project timelines and ensure timely task follow-ups, contributing to seamless project delivery for clients.
  • Supporting lead research and gathering competitor data to inform our customer success strategies.
  • Helping with crucial documentation, including contracts, client agreements, and detailed meeting notes, ensuring clear communication and accountability.
  • Supporting PMOs by tracking action items, managing client communication logs, and monitoring overall project progress to ensure client satisfaction.
  • Maintaining our CRM system and assisting with basic Customer Success operations tasks to ensure efficient client record management.
Requirements
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication abilities.
  • A proactive attitude and eagerness to learn about customer success principles.
  • The ability to work effectively both independently and as part of a collaborative team.
  • A keen interest in client relationships, business operations, and data management.
  • Previous internship experience or academic projects related to customer service, sales support, or project coordination are a plus.
Benefits

6 months paid Internship.

5 days office.

Hybrid workmode

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