Customer Success Intern

1 week ago

Bengaluru, Karnataka, India Graphy Inc. Full time

Customer Success Intern

Location: On-site | Bengaluru, Karnataka

Timings: 11:00 AM - 8:00 PM

Stipend: INR 20,000 per month

Company: Graphy Inc.

Company Website: https://graphy.com

About Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and are looking for enthusiastic interns to support our Customer Success team.

Role Overview: We are looking for a Customer Success Intern who is eager to learn and contribute to enhancing customer satisfaction and retention. This is an exciting opportunity for someone who wants to gain hands-on experience in a fast-paced SaaS environment.

Key Responsibilities:

● Assist the Customer Success team in managing creator accounts.

● Respond to customer inquiries and ensure timely resolution of basic support requests.

● Work closely with internal teams to track and follow up on customer feedback.

● Help in onboarding new customers and ensuring a smooth experience.

● Monitor and report customer activity and engagement.

● Maintain documentation and update customer data in our systems.

● Shadow senior CSMs and support them in execution of success plans.

What We're Looking For:

● Recent graduates or final-year students (preferably in Business, Marketing, or related fields).

● Strong communication skills in English and Hindi.

● Passion for customer service and problem-solving attitude.

● Good organizational skills and attention to detail.

● Eagerness to learn and work in a collaborative team environment.

● Familiarity with SaaS or EdTech is a plus, but not required.

What You'll Gain:

● Hands-on exposure to real-world customer success operations.

● Opportunity to learn from experienced professionals in the SaaS industry.

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