Customer success intern

2 weeks ago

Bengaluru, Karnataka, India QpiAI Full time

About UsAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next-generation skills. Our learner success team plays a critical role in ensuring eachstudent achieves their goals with confidence and clarity.We are looking for a Customer success intern who will be the friendly face andsupport system for learners after enrolment. This role offers a fantastic opportunity tobuild client relationship skills, operational experience, and product knowledge withthe possibility of a full-time role based on performance.Role OverviewAs a Customer success intern, you'll act as the primary point of contact for learnersafter they join our programs. You'll ensure smooth onboarding, provide guidance,resolve issues, and work cross-functionally to deliver an outstanding learnerexperience.Key Responsibilities Serve as the go-to contact for learners post-enrolment. Guide new learners through the onboarding process, ensuring timely accessto platforms, tools, and materials. Conduct walkthroughs of the course platform and share onboardingresources/documentation. Monitor learner activity, identify drop-offs, and proactively follow up to driveengagement and course completion. Address queries related to access, schedules, course navigation, and basictech issues. Coordinate with internal teams (sales, tech support, content) to resolvelearner concerns. Maintain updated learner data and touchpoints in CRM tools like Zoho orLead squared. Collect learner feedback and contribute to improving onboarding and post-enrolment workflows. Support renewal and referral efforts by building rapport and offering a smoothlearner journey.Qualifications & Skills Pursuing or recently completed a Bachelor's degree in Business,Communication, Education, or a related field. Strong verbal and written communication skills with a customer-first attitude. Highly organized with the ability to multi-task and manage timelineseffectively. Proactive, empathetic, and resourceful in problem-solving learner issues. Comfortable using basic productivity tools (Excel, email, video conferencing). Exposure to CRM platforms like Zoho, Lead squared, or Salesforce is a plus. Passionate about education, technology, and delivering value to learners.What You'll Gain Hands-on experience in customer success, operations, and cross-functionalcollaboration. Insight into learner behavior and product delivery in a high-growth EdTechenvironment. Exposure to CRM tools and customer lifecycle management. Opportunity to be considered for a full-time role based on performance. A dynamic, mission-driven team that values ownership and learner impact.This 6-month, on-site internship offers real-world experience in customersuccess and post-sales support. You will develop strong projectmanagement and communication skills by working hands-on with learnersand internal teams. A successful intern in this role will be proactive, detail-driven, and passionate about helping others succeed – essentially ensuringthat every student feels supported and achieves their learning goals

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